FAQ
Please see the list of frequently asked questions below! If you cannot find the answers you are looking for please give us a call!
Frequently Asked Questions
1) Are pets allowed in the apartments?
Yes, we require a $500 non-refundable pet fee; and have breed restrictions for dogs. 2 pet minimum
2) Are there any apartments available for immediate move in?
Immediate move in is subject to current availability.
3) Are the apartments furnished?
We do not currently offer furnished apartments.
4) Can I transfer my lease to my roommate?
Leases can be transferred with written consent from current lease holder.
5) Can my roommate and I have the rent split evenly and billed to both of us?
All lease holders are equally responsible for rent payments.
6) How do I terminate my lease?
Tenants are responsible for the full lease terms unless lease is taken over by a new tenant. All military personnel will sign a military clause which will allow them to terminate their lease with a 30 day notice and official military orders.
7) How long are the waiting lists for the apartments?
This is subject to current availability
8) If I move out of my apartment, will I get my deposit back?
Your deposit will first be used toward damages and outstanding rent. A check for the remaining security deposit will then be refunded.
9) What do I do if I lost my apartment key?
Stop by the leasing office during business hours. For after hours service call our 24/7 maintenance hotline.
10) How long is my lease?
Leases are generally 12 months; please refer to your current lease agreement.
11) How do I pay my rent?
Rent can be paid to your leasing office by an in state check or money order. We also now accept credit cards and online payments though this website on the property pages.
12) Can I be mailed a housing information packet?
Absolutely, feel free to call or send a request to any of our 7 locations.
13) How do I apply for an apartment?
An application must be returned with all necessary documents and application fee to the leasing office of prospective property.
14) What are the prices for housing?
Prices are subject to change and vary based on location. Please contact leasing office for current rents.
15) What are your office hours?
All offices are open Mon-Fri 9AM-5:30PM with the exception of holidays and some Saturdays.
16) What is the number for facilities management?
All properties can be reached by calling (315) 788-9314
17) Where can I get information about housing?
Please feel free to call or email any of our housing communities to ask questions and to obtain further information.
18) Is there maintenance afterhours?
Yes we have on call maintenance for afterhour’s emergencies.
19) What is included in the rent?
Trash, lawn care, snow removal, water and sewer are included.
